What is the complaint/grievance process?

Informal Complaints

If you have any concerns or feel you have not received a reasonable, requested accommodation from any UCSC faculty or staff member, contact your DRC Service Coordinator as soon as possible. Timeliness is critical in resolving these concerns promptly and effectively. Your Service Coordinator will meet with you to gather information and work to resolve your concerns with everyone involved.

Academic Adjustments

In the case of academic adjustments, if a student has not been able to resolve an issue of academic accommodation with a faculty or staff member, the DRC will determine the accommodation that is appropriate in its view, based on the documentation provided by the student. The DRC will communicate its view of the appropriate accommodation to the faculty or staff member involved. If there are still problems in making the appropriate accommodation available to the student, the DRC will bring the issue to the attention of those with supervisory responsibility over the faculty or staff member involved, in an attempt to reach a resolution. This process shall proceed on an expedited basis, with the goal of reaching a resolution generally within 10 calendar days.

DRC Services

If you have a complaint regarding DRC services or an issue involving your DRC Service Coordinator, and you have addressed these concerns without acceptable resolution, you can meet with the DRC Director to facilitate a resolution. If the Director is your Service Coordinator, you can meet with the Director’s supervisor to resolve your complaint. In any case, you will receive a written response to your complaint within three working days.

Formal Complaints

Student Conduct and Community Standards/Dean of Students

The Dean of Students Office is responsible for the overall coordination of the student conduct process and policies on campus. This includes the interpretation of UC policies as well as federal and state laws that may apply to students. The office provides assistance and advice to students regarding the campus processes for filing grievances or complaints based on alleged discrimination or harassment.






Office for Civil Rights 

The mission of the Office for Civil Rights is to ensure equal access to education and to promote educational excellence throughout the nation through vigorous enforcement of civil rights. We serve student populations facing discrimination and the advocates and institutions promoting systemic solutions to civil rights problems. An important responsibility is resolving complaints of discrimination.

How the Office for Civil Rights Handles Complaints

OCR Complaint Forms

The OCR office for California is located:

The OCR National Headquarters is located:

San Francisco Office
Office for Civil Rights

U.S. Department of Education
50 United Nations Plaza 
San Francisco, CA 94102

Telephone: (415) 486-5555
Facsimile: (415) 486-5570
Email: OCR.SanFrancisco@ed.gov

 

U.S. Department of Education
Office for Civil Rights

Lyndon Baines Johnson Department of Education Bldg
400 Maryland Avenue, SW
Washington, DC 20202-1100

Telephone: 800-421-3481
FAX: 202-453-6012; TDD: 800-877-8339
Email: OCR@ed.gov

 

 

UCSC ADA Compliance Website

For more information about making an ADA-related complaint or filing a formal grievance, please visit the UCSC ADA Compliance website.